(Click to view)
is the software to set up?
How do I
add more games?
all these software discs included?
is it to setup and use my Awecade?
Scandisk and why does it come up when I turn on my
monitor does the Awecade cabinet come with?
If I have
trouble after my purchase, how do I get help?
What if I
can’t resolve my problem via email?
ROM’s legal and where can I find them?
Shipping and ordering questions
the measurements of the Awecade Cabinet?
ship to Canada?
will it take to get my Awecade?
my Awecade is damaged during shipment?
order a coin door with my Awecade?
offer control panel upgrades?
Do I need
to configure the software to use the trackball?
How easy is the software to setup?
No software setup is required; Awesome Arcade units are
preconfigured and preloaded to run automatically once
the machines are powered up.
What games are installed?
Awecade units are loaded with 150+ of the best arcades
games of all time, including games from Atari, Midway and Digital Leisure. Awesome Arcades is the only
arcade company with an
license for Exidy titles.
Games including Mousetrap, Venture, Victory and others
can only be legally played on Awecades.
Game Paks are being constantly revised to offer the best
gaming experience and are subject to change without
notice. Please contact us for the latest Game Pak
How do I add more games?
Awesome Arcades will be selling Add-On Paks in the near
future. This may require an update to your HD
system. Check the awecades.com site often for News and
Updates on available Add-On Paks.
Why are all these
software Discs included?
For licensing reasons, the original install discs for
games and game rom’s have been included with each
Awecade. Unless the internal Awecade Hard Disk is wiped
clean of its contents, the included discs cannot be
installed onto another computer system as that would
constitute a violation of the EULA of each software
How easy is it to setup and use my
Awecades were designed to be easy to set up and easy to
use. Once you’ve
unpacked and positioned your
Awecade, connect one end of the the AC power cord
the power outlet of the game cabinet, then plug the
other end into the nearest wall
outlet. Turn the power
switch to the ON position. Your Awecade will power-up
be fully ready to play in approximately 20-30
What is Scandisk and why does it
come up when I turn on my Awecade?
To ensure the long and reliable enjoyment of your
Awecade, the system does a short
diagnostic check of the
hard disk system once the system is turned on.
What size monitor does the Awecade
cabinet come with?
A 21-inch flat tube CRT is used in the current AC-605SP
“Arcade Center” and in our EC-701 “Entertainment
Center.” The EX-900 “Executive” series houses a large
HDTV Display. Our P.A.M. system uses a 17-inch LCD
(8ms response time).
If I have trouble after my
purchase, how do I get help?
happily provide e-mail support 7 days a week. Support
questions will be replied to within 24 hours, most in a
What if I can’t resolve my problem
If we cannot fix your problem via e-mail we will give
you a case number and details for calling customer
support. To keep costs down, phone support is only
available after e-mail resolution has been attempted.
Can I install MAME?If you find that the Awesome Arcades game selection is
not adequate for your gaming needs, you can wipe the
included hard drive clean or replace it with your own
hard drive, install your own OS and MAME. PLEASE
NOTE: any changes to the hardware/software of any
Awesome Arcades product will void all warrantees and
Are MAME ROM’s legal and where can
I find them?Just like some music downloads, not all ROM files are
legal to download. Awesome Arcades cannot provide legal
advice on ROM copyright issues: please do not ask.
Awesome Arcades installs PC Arcade Paks into its
machines and includes the original CD’s for your
What are the measurements of the
Awecade cabinet?32 inches (L) by 25 ½ inches (W) by 66 inches (H)
Do you ship internationally?Shipping costs to foreign countries start at $500.
Given this, we cannot offer free shipping
internationally. However, should anyone want to prepay
the shipping costs and duty fees to the country of their
choice (provided the USA acknowledges trade with that
country and there are no embargo restrictions), we will
be happy to accommodate your order. Also, we cannot be
held responsible for shipping damage on international
orders. Customer assumes all liability for damage on
international orders. International Orders take
additional time to process and ship. No warrantee or
returns can be offered on International shipments.
Can you ship to Canada?Shipping to Canada can be arranged. Processing and
shipment may take an additional week. Shipping costs
may be higher than U.S. domestic. Customer agrees to
pay all charges and duties over and above domestic
How long will it take to get my
Awecade?We maintain a large volume of pre-built arcades in
stock. Most arcades ship within 5 business days from
when the order is received. However, if we are
experiencing a high number of orders it takes 7-10
business days to ship an Awecade. If we are out of
stock, please allow 2 weeks to ship - however, this is
rare. The arcade units usually take 1 week from the
order date to reach their destination. Lead time
announcements are made in the company news section from
time to time.
What if my Awecade is damaged
during shipment?Each Awecade is shipped utilizing commercial packaging
with additional padding. Our packing insures that the
arcade can withstand most abuse encountered during
shipment. All Awecades are fully insured, so in the
unlikely event that your Awecade is damaged, we will
handle the claim. The customer may be required to
arrange a time for an inspector to come and inspect
damage. After that, we’ll handle everything and ship you
a replacement arcade or parts.
Can I order a coin door with my
Awecade?Currently we do not offer a coin door add-on for our
arcades. Our pre-installed game paks are set up to
not require coin usage.
Do you offer control panel upgrades?The AC-605SP arcade unit comes with a standard
joystick/12 button layout, with trackball and spinner as
Customers interested in further upgrades or add-ons
should contact us directly for special requests.
In addition, we do plan to offer certain upgrades online
in the near future.
Do I need to configure the arcade
to use the trackball/spinner?Our intelligent interface system will automatically
sense the trackball/spinner controller and make it ready to use
by games that normally play with a trackball, so no
configuration is necessary.